Refund policy
Return & Refund Policy
Last Updated: September 4, 2026
At Pawbrim, customer satisfaction is important to us. We understand that sometimes a purchase may not be the right fit for your home. For this reason, we offer eligible customers a 30-day free return and refund policy.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received, including any original accessories or components supplied with the product.
Products that have been intentionally damaged, materially altered, excessively used, or returned in a condition unrelated to normal product inspection may not qualify for a full refund.
Free Returns
Pawbrim provides free returns on eligible orders accepted under this policy.
Before sending any product back, please contact us at support@pawbrim.shop to request return instructions.
Please do not send a return to our business address without first receiving return instructions from our customer support team. The appropriate return location may vary depending on the order.
How to Request a Return
To begin a return, contact:
Email: support@pawbrim.shop
Please provide:
- Your full name
- Order number
- Email address associated with the order
- Product you wish to return
- Reason for the return
- Photos of the product when relevant to the request
Once your request has been reviewed and accepted, we will provide the applicable return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@pawbrim.shop.
Providing clear photographs of the product, packaging, and shipping label may help us evaluate the issue more efficiently.
Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, refund, or another suitable remedy.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
After a refund has been processed by Pawbrim, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee that an order can be cancelled once it has entered processing or has been shipped. If cancellation is no longer possible, you may request an eligible return after receiving your order.
Exchanges
If you would like a different product, style, or variation, contact our support team. Depending on availability and the circumstances of your order, we may provide appropriate instructions.
Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer rights or remedies available to you under applicable law.
Contact
For return or refund assistance:
Pawbrim
257 Bessborough Dr
East York, ON M4G 3K4
Canada
Email: support@pawbrim.shop
Phone: (778) 555-0139