Refund policy
Return & Refund Policy
Last Updated: July 28, 2026
At PawBrim, customer satisfaction is important to us. We want you to feel confident when purchasing pet hats, caps, accessories, and other products from our store.
We offer eligible customers a 30-day free return and refund policy.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should generally:
- Be returned within the applicable 30-day return period.
- Be in reasonably original condition.
- Include original packaging and accessories where available.
- Not show excessive wear, misuse, intentional damage, or alteration.
We understand that customers may need to inspect or try an item to determine whether it is suitable. Reasonable inspection does not automatically make an item ineligible for return.
2. Free Returns
PawBrim provides free returns for eligible orders.
Before returning an item, please contact us at:
Please include:
- Your full name
- Order number
- Email address used for the order
- Product you would like to return
- Brief reason for the return
Our customer support team will provide the applicable return instructions.
Please do not send products back to an address without receiving return instructions first.
3. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@pawbrim.shop.
When possible, include photographs showing the product and packaging. This information helps us review the issue and provide an appropriate solution.
Depending on the circumstances, we may offer:
- A replacement
- A full refund
- Another appropriate resolution
at no additional cost to you where applicable under this policy.
4. Refunds
Once your return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Please note that while we may process the refund promptly, your bank, card issuer, payment provider, or financial institution may require additional processing time before the funds appear in your account.
5. Order Cancellations
If you would like to cancel an order, contact us as soon as possible at support@pawbrim.shop.
We will make reasonable efforts to cancel the order before it enters fulfillment or shipping. However, once an order has been processed or dispatched, cancellation may no longer be possible.
If the order has already shipped, you may request a return after receiving it in accordance with this policy.
6. Exchanges
If you would like another size, style, or product, please contact our customer service team.
Depending on product availability and the circumstances of the request, we may provide exchange instructions or recommend returning the original product and placing a new order.
7. Refunds for Lost Packages
If tracking information indicates that a package may have been lost during transit, contact us at support@pawbrim.shop.
We will review the available shipping information and work with you toward an appropriate resolution.
8. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information during checkout.
If you notice an incorrect shipping address after placing your order, contact us immediately.
We cannot guarantee that shipping information can be changed after an order has entered fulfillment or has already been shipped.
9. Consumer Rights
Nothing in this policy is intended to limit any rights that customers may have under applicable consumer protection laws.
10. Contact Information
For questions regarding returns or refunds, please contact:
PawBrim
257 Bessborough Dr
East York, ON M4G 3K4
Canada
Email: support@pawbrim.shop
Phone: (778) 555-0139