Shipping policy
Shipping Policy
Last Updated: July 28, 2026
Thank you for shopping at PawBrim.
We aim to make ordering pet accessories from our store simple and convenient for customers around the world.
1. Free Worldwide Shipping
PawBrim provides free shipping worldwide on all orders.
There is no minimum purchase requirement to qualify for our standard free shipping service unless otherwise clearly stated during checkout.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery times are estimates and may vary depending on the destination, transportation network, carrier operations, customs procedures, local holidays, weather conditions, and other circumstances.
3. Order Processing
Orders are reviewed and prepared for shipment before being transferred to the applicable shipping carrier.
Once an order has entered processing, we may not be able to modify or cancel it.
If you need to change an order or delivery address, contact us immediately at:
4. Shipping Destinations
We offer shipping to customers worldwide where delivery is reasonably available through our shipping network.
Certain remote areas or destinations affected by transportation restrictions may require additional transit time.
If we are unable to deliver an order to the address provided, we will contact you when reasonably possible.
5. Tracking Information
Where tracking is available, customers may receive shipping confirmation and tracking details after the order has been dispatched.
Tracking information may require some time to become active after the carrier receives the shipment.
6. Delivery Delays
Although most shipments are expected to arrive within approximately 7–10 days, occasional delays can happen because of circumstances outside our reasonable control.
Possible causes include:
- Customs inspections
- Weather conditions
- Local postal delays
- Carrier disruptions
- Public holidays
- High seasonal shipping volume
- Incorrect delivery information
- Transportation disruptions
If your shipment appears significantly delayed, contact our customer support team.
7. Customs and Import Requirements
International orders may be subject to customs procedures or import regulations in the destination country.
Customers are responsible for complying with local laws and import requirements applicable to their destination, except where applicable law provides otherwise.
8. Incorrect or Incomplete Addresses
Customers should carefully review shipping information before submitting an order.
PawBrim cannot guarantee successful delivery when an incorrect or incomplete address has been provided.
If you discover an error after ordering, contact us immediately and we will attempt to update the information before shipment where possible.
9. Lost Packages
If your package appears to be lost, please contact:
Include your order number and relevant shipping information so that we can review the shipment status.
Where appropriate, we will work with the shipping carrier and customer toward a suitable resolution.
10. Damaged Packages
If an item arrives damaged, photograph the product and packaging where reasonably possible and contact us promptly.
Eligible damaged or defective orders will be handled according to our Return & Refund Policy.
11. Contact Us
For shipping-related questions:
PawBrim
257 Bessborough Dr
East York, ON M4G 3K4
Canada
Email: support@pawbrim.shop
Phone: (778) 555-0139